Dear patients and families,
We hope this information finds you and your family in good health. Our communities have been through a lot over the last few years, and we are looking forward to resuming our normal habits and routines (one day!). While many things have changed, one thing remains the same: our commitment to your safety.
We are STILL a mask zone here at Hess Ortho. So please wear your mask to your appointment or if you plan on entering any of our buildings.
What other changes can you expect at your appointment:
We are still asking patients to please brush at home before they come into the office. We understand that isn’t always an option and still can provide a toothbrush if necessary but our toothbrush stations remain closed.
Lobbies are open!
We are no longer doing curbside check-ins! Come on into the office to check in and feel free to wait for your appointment inside. We are still requiring masks so please wear one indoors. If you are not comfortable or do not wish to wear a mask, you may wait in your car or outside until your appointment. We have limited resources inside due to COVID-19, which unfortunately means no open coffee, treats or game areas. We are still showing movies and, of course, you’ll get to see the team – we know you missed us! We are hoping to have more entertainment and refreshments soon!
If you’re feeling ill or someone in your family is ill, we need you to reschedule your appointment for a later date. Please give our office a call as soon as you can so we can allow that spot to be filled by another patient. If you cannot make your appointment for any reason, please let us know as soon as you can. We have a lot of patients to see and another patient can use that spot if you can’t make it in. Don’t worry! We will get you in as soon as we possibly can.
If you have any questions or concerns regarding your treatment or appointment, give us a call! We are here for you. We want to take this time to thank you for all of your understanding and patience during this time.
We look forward to seeing you, soon!
Dr. Hess & Team